Support

Find help for Shin eSIM.

Shin eSIM helps travelers compare coverage areas, prices, durations, and data amounts across eSIM plans. This page covers common issues and ways to report data problems.

Coverage Area

Japan JP
Hong Kong HK
Global GLOBAL

FAQ

Common Questions

Are prices guaranteed?

No. Prices and plan details can change at any time. Always confirm the final price, coverage, and terms on the provider's official page before purchasing.

Why does a coverage area show no plans?

Provider data can be incomplete or temporarily unavailable. Try refreshing later, and report the coverage code if the issue persists.

How many providers are planned?

The MVP target is 8 to 14 providers, with 14 providers as the long-term target. Current coverage may be smaller while provider scrapers are being added.

Do you sell eSIMs directly?

No. Shin eSIM is a comparison tool. Purchases happen on each provider's site, and provider terms apply.

App Store

Download link

Shin eSIM is available on the iOS App Store. Download the app to compare coverage areas, filter plans, save favorites, and open provider pages when you are ready to buy.

iOS app

Free on the App Store for iPhone and iPad.

Download on the App Store

Contact

Report an issue

If plan data looks wrong, include the coverage area, provider name, plan price, and a screenshot or link when possible. You can also tell us about an eSIM provider or service that is not yet listed.

Support channel

Email support for bugs, incorrect plan data, provider suggestions, and feature requests.

Email support

Privacy

Privacy Policy

Shin eSIM is a travel eSIM comparison app. It is not an eSIM provider, telecom carrier, or reseller.

Comparison data

The app downloads public eSIM plan JSON from a configured data URL. Plan prices and availability come from third-party providers and may change without notice.

On-device storage

Fetched JSON and your in-app preferences are cached on your device. We do not operate a login system or sync favorites to a backend.

Affiliate links

When you choose to open a provider page, you leave this app and the provider handles any data they collect under their own policies. Some provider links may be affiliate links. If configured, we may earn a commission at no extra cost to you.

Contact

Questions about privacy or data handling: sugisanssune@yahoo.co.jp